Your Order Cancellation and refund Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You MADE THE PAYMENT . However, if the cancellation request is raised beyond 7 days, your eligibility for a refund will be void, and is the case for items that are delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement OR by clicking the CANCEL BUTTON which will lead you into the cancellation window on the website. You can inform us of your decision by:
By email: info@yesshop.ae.
By phone number: +971 56 544 2665
We will reimburse You no later than 24 hrs from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will be deducted with the delivery fees for such reimbursement.
The machines listed on this website are brand new; however, some units are used for demos. In such cases, if you purchased the machines, the YES SHOP team will send you pictures of the machinery to clarify the machine’s condition. If you do not continue with the machine, the amount will be refunded.
All the products you see on our website are ready to ship to you immediately. If something is out of stock, we’ll promptly inform you and ensure delivery within 30 days. If you prefer not to wait, you can request a refund.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Thus the shipping charges will be deducted from the refund amount, which varies for various products and dimensions.Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:By email: info@yesshop.ae.
By phone number: +971 56 544 2665, +971 65 264 384
OFFICE NO. LV-27D, PO BOX 42167,
HAMRIYAH FREE ZONE, PHASE 2,
SHARJAH | UAE